This week I'm joined by Yousuf Khan, CIO and VP of Customer Success at Moveworks. Yousuf has served as CIO for multiple companies and shares his perspective on the changing CIO role. CIOs are finding themselves moving beyond operational functions and taking on customer-facing responsibilities. In this episode, we discuss the importance customer experience plays for enterprises and the pillars that enable the CIO to play a significant role. Yousuf outlines three keys to building relationships and the importance that community plays in CIO decision making. Tim Crawford: Hello, and welcome to the CIO In The Know podcast, where I take a provocative but pragmatic look at the intersection between business and technology. Tim Crawford: This week I'm joined by Yousuf Khan, CIO and VP of Customer Success at Moveworks. Yousuf has served as CIO for multiple companies and shares his perspective on the changing CIO role. CIOs are finding themselves moving beyond operational functions and taking on customer-facing responsibilities. In this episode, we discuss the importance customer experience plays for enterprises and the pillars that enable the CIO to play a significant role.